Website is a platform of experts, specialists, consultants, professionals and other people with specialized expertise in certain areas. (hereinafter referred to as “Experts”.) By using Website, you ("User") agree to the following Terms and Conditions of use.
Section One User’s Information
Section Two Service
The term "service" as used in this Agreement refers specifically to the behavior of conversation services provided through the Website and its mobile application. All service transactions must be completed through the Website or its mobile application but not in private transactions. In the event of a breach, the Company has the right to refuse to pay the transaction amount, impose a penalty and suspend or permanently close the violator’s account.
2.1 The conversation subject of experts, price, quantity are published by Experts at any time and may be subject to change, there is no special notice for such changes. For some unpredictable and objective reasons, such information may be a lag or error. The Website has no responsibility for such inaccuracy.
2.2 Once an order is created, the User will be asked to confirm the content, quantity, price, payment method, contact person, contact information, contact address, appointment time and place of purchase. Such an order deemed to be a contract offer to an Expert by a User.
2.3 Upon receipt of the User’s contract offer, the Expert has the right to review the application for appointment of the User, to exercise his or her right to make an appointment or deny the appointment. Only if an Expert accepts the order and agrees to provide the actual conversation service on a defined subject, a contractual relationship is established.
2.4 After the confirmation of the meeting for the conversation service, Users shall make service payment as soon as possible. User may apply for cancellation of the appointment until 24 hours before the date of appointment. Otherwise, the User will be obligated to pay the appointment fee to the expert and the fee is not refundable.
2.5 Except for force majeure factors, the User will be obligated to pay the full fee to the Expert for the delay of half an hour or longer or no showing. Except for force majeure factors, if Expert is late for half an hour or more or no showing, User has the right to request cancellation of the order, and request a full refund of the appointment fee.
2.6 An Expert should ensure that he or she has the relevant professional knowledge or experience in his / her field of expertise. However, the Website hereby declares that it does not guarantee that the results of the appointment will meet the User’s expectations.
2.7 The advice and experience provided by the Experts are personal recommendations and experience. Users need to know and agree that such advice and personal experience are for reference only. If User use such advice as a basis for decision-making, the Website shall not be responsible for any loss or damages or any other claims that arise from the use of such advice. Users hereby declares that he or she will not seek any compensation from the Website.
2.8 The User and Experts should determine their own places of meetings, in order to ensure the safety of the User and Experts, the Website requires that the meeting must be in public places; Users that are under 18 years old must be accompanied by their parent or legal Guardian. The Website does not assume any security responsibilities.
2.9 Users and Experts shall respect each other in the conversation service and in any follow-up communication. If any party plans to record audio and video during the conversation, the party should obtain the permission or consent of the other party. Each party may not intimidate, threaten or harass the other party in language or behavior, or violate or attempt to violate the privacy of the others. If the Expert initiates such behavior, the User has the right to immediately terminate the meeting and request for a refund; if the User initiates such behavior, the Expert has the right to immediately terminate the meeting and the User has no right of refund. The Website respects the facts and the basis of the law in a reasonable form to support the rights of the infringed party.
Article Three Fees, Payment and Tax Payment
3.1 If a User needs to use the conversation service provided by the Expert, he/she must irrevocably authorize the Website to make the payment for the service of the Expert when the Expert provides such service.
3.2 The User must comply with the Website’s pricing rules. The Experts has the right to set, adjust the price for each conversation topics. The Experts also irrevocably authorizes the Website to collect the conversation service fees on behalf of themselves.
3.3 The Website has the right to adjust the method to collect the service fees of the Experts, it will be based on the published payment rules or the agreement between the relevant Experts and the Website.
3.4 Users shall comply with the pricing rules of the Website. Users are required to pay the service fee to the Website’s bank account within 24 hours after the appointment is established.
3.5 In order to ensure and effectively monitor the quality of service, service fees that from the Users will be initially collected by a third party to be held in escrow. After User receives services from the Expert, User should provide prompt feedback to the Company within seven (7) business days. If User provides positive feedback or fails to provide any feedback within seven (7) business days, service fees will be released to the Expert.
3.6 Users are required to submit their negative feedback to the Company in writing within 72 hours after the meeting is completed. The Company will conduct its own investigation and make final decision as to how the resolve the negative feedback in its sole and absolute discretion, which decision shall be binding upon the relevant Expert and User.
Article Four Disclaimer
USER ACKNOWLEDGES AND AGREES THAT EXPERTS ARE NEITHER EMPLOYEES NOR AGENTS NOR REPRESENTATIVES OF COMPANY, AND COMPANY ASSUMES NO RESPONSIBILITY FOR ANY ACT OR OMISSION OF ANY SUCH EXPERT. COMPANY DOES NOT WARRANT THAT THE SERVICES PROVIDED BY EXPERT WILL BE FREE FROM BIAS, DEFECTS, ERRORS, EAVESDROPPING OR LISTENING. COMPANY TAKES NO RESPONSIBILITY FOR VERIFYING THE SKILLS, DEGREES, QUALIFICATIONS, CREDENTIALS OR BACKGROUND OF ANY EXPERTS. AS FURTHER DESCRIBED IN THIS AGREEMENT, COMPANY MAKES NO REPRESENTATION OR WARRANTY WHATSOEVER AS TO (A) THE WILLINGNESS OR ABILITY OF ANY EXPERT TO GIVE ADVICE, (B) WHETHER THE USER SHALL FIND AN EXPERT’S ADVICE RELEVANT, USEFUL, ACCURATE OR SATISFACTORY, (C) WHETHER THE ADVICE OF THE EXPERT WILL BE RESPONSIVE OR RELEVANT TO THE USER’S QUESTION, OR (D) WHETHER THE EXPERT’S ADVICE WILL OTHERWISE BE SUITABLE TO THE USER’S NEEDS. IT IS STRONGLY RECOMMENDED THAT THE USER INDEPENDENTLY VERIFY THE SKILLS, DEGREES, QUALIFICATIONS, CREDENTIALS AND BACKGROUND OF EACH EXPERT FROM WHOM HE OR SHE RECEIVES OR CONTEMPLATES TO RECEIVE ADVICE OR SERVICES.
THIS WEBSITE IS PROVIDED "AS IS" AND "AS AVAILABLE." THE WEBSITE DOES NOT WARRANT THE ACCURACY, ADEQUACY OR COMPLETENESS OF ANY OF THE CONTENT OR MATERIAL IN THIS WEBSITE, ANY OF THE DATA LINKED TO THIS WEBSITE, ANY DATA ON THIS WEBSITE OR ANY OTHER SERVICE PROVIDED HEREIN. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS ARE HEREBY DISCLAIMED. THE WEBSITE DOES NOT WARRANT THAT THE CONTENT, FILES, DATA, MATERIAL, ACCESS OR ANY COMBINATION OF THEM ARE FREE FROM ERRORS, VIRUSES OR INACCURACIES.
4.2 LIMITATION OF LIABILITY
IN NO EVENT WILL THE WEBSITE BE LIABLE FOR ANY DAMAGES ARISING OUT OF OR CONNECTED WITH THE USE OF ITS WEBSITE, INCLUDING ANY LOST PROFITS, LOST SAVINGS, LOSS OF BUSINESS OR OTHER SPECIAL, INCIDENTAL, INDIRECT, DIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, EVEN IF THE WEBSITE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Article Five Miscellaneous
5.3 The Website reserves the right to refuse service to anyone or any business with or without reason.
5.4 The Website further reserves the right to introduce new features, functionalities and/or applications to the Service or to future versions of the Service. All new features, functionalities, applications, modifications, upgrades and alterations shall be governed by these terms and conditions, unless otherwise stated by the Website.